A proven strategy for maintaining longevity in your business, and in life, is measured by one’s willingness to “go the extra mile”. Research has consistently shown that people (clients, customers, anybody) tend to incorporate hard-to-quantify components into their decision making.
An important decision may come down to intangible qualities such as the likability of a person, or perhaps having some arbitrary connection based on a hobby, or movie, or maybe having friend in common. These intangible benefits can often “seal the deal” in both a metaphorical and a literal sense.
Unknown variables are out of our control, but there is one important personality trait that each of us can intentionally improve, and that is our ability to “go the extra mile”. If you develop the trait of always going the extra mile, it can make the difference between having a profitable business or struggling to survive.
How does a person learn to “go the extra mile”? A wise person once shared this process with us and now we’re going to pass it along to you.
The process begins with intentionality. Start by taking a thought and then think it fully through so that you reach a decision. Once you have your decision, take action to turn that decision into a reality. If you continually take action based on intentional decisions, you’ll begin to form a habit. Finally, once others start to notice your habit, you’ll realize that you’ve just developed a character trait.
The simple version looks like this:
Thought > Decision > Action > Habit > Character
When people know you’re a person who will go the extra mile on their behalf, you will suddenly become known as a dependable person. Dependable people are invaluable in business, since it provides extra assurance that the job will be done right, the first time.
Professional athletes will tell you that when an action is repeated frequently enough, it becomes second nature. As it is in sports, so it is in business. A person who has repeated a winning action often enough has that action ingrained in them, so that it becomes second nature. This allows the individual to transfer the energy that had been used to repeat a task, diverting it elsewhere to further benefit the end result. We’ll call this step “becoming habitual” about an action or activity.
When you become known for “going the extra mile” in all you do, your reputation will precede you and, as a result, business will find you. Relationships will find you. In addition to helping others find you, by going the extra mile in all you do, you will find life-long satisfaction in the profess of becoming the best you can be.
Engage the benefit of always “going the extra mile.” When your company has this as an element in your business strategy, you’ll see that “it” factor will consistently drive success and satisfaction your way.